Return & Exchange Policy
RETURN / EXCHANGE FAQS
SIZE ISSUE:
Yes. We have a hassle free exchange policy for size issue. All Orders including custom measurements/Sale items are applicable for one time size exchange/alterations.
DAMAGED/DEFECTIVE PRODUCT:
Please inform our customer care department immediately upon receiving the item if you receive damaged/torn/stained merchandise. Mail us at support@sylkonlinestore.com with relevant pictures. Although product goes through Quality check before dispatching. However if you receive damaged product, we will replace the faulty item. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
WE DO NOT PROVIDE MONEY REFUND
REFUND FOR STORE CREDIT: We provide store credit only if there’s non availability of size for exchange request. The consideration amount is equal to product amount after deducting discount and shipping charges.
What is Store Credit Policy?
Store credit will be received in your SYLK Wallet within 24 hours after QC check of the product.You can use Store credit to purchase anything from the SYLK store.
Terms & Condition
1. Store Credit is non transferable and cannot be exchanged for cash.
2. Store Credit is valid only for 1 year.
3. Products purchased from Store Credit cannot be returned or exchanged.
4. For Store Credit on return – The consideration amount is equal to original return product amount after discount and shipping charges, if any.
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How to return/exchange the product?
STEP 1: Go through Return/Exchange terms and conditions.
STEP 2: Mail us at support@sylkonlinestore.com with order ID and relevant pictures.
STEP 3: Upon approval by SYLK, an email/whatsApp will be sent to customer with return address.
– Please mail us for return/exchange within 2 days from the date you received your order. After that, any request for return/exchange won’t be entertained.
– Customer will have to return goods to our warehouse at their own cost. Please ship it and share shipping details within 72 hours after receiving approval on mail/Whatsapp.
You will be solely responsible to ensure that the product is delivered to SYLK in good condition and SYLK will not be held liable for any damage caused to the product during transit.
The product should be returned in its original condition along with the invoice, all labels, belts, tags, authenticity cards, dust bags, designer boxes, hangers, freebies, if any, and other packaging intact sold as a part of the product. Any product sought to be returned or exchanged, should be unworn or unwashed. Products that are found to be worn or damaged or soiled will not be accepted for return or exchange.
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PRODUCTS THAT CANNOT BE EXCHANGED:
PRODUCTS THAT CANNOT BE RETURNED OR EXCHANGED – Dupatta & Scarves, Jewellery & Accessory Products, Lifestyle Products.
International Orders – We DO NOT accept return/exchange for International orders.
Please note: If order is only billed or only shipped or billed and shipped outside India, it is considered as International order.